Help for Clients

You can access your account by clicking the icon in the top navigation bar. If prompted, enter your e-mail address and password for your Vixly account.

Go to My account > Profile:

• Change e-mail:
  1. Click on Edit next to your current e-mail address
  2. Enter the new e-mail address
  3. Enter the verification code sent to your new e-mail address
• Change password:
  1. Click on Change password
  2. Enter and re-enter the new password
  3. Enter the verification code sent to your e-mail address

Upon your consent, we may send you e-mails with news and offers from Vixly and Provider(s). To make changes, go to My account > News and check (subscribe) or uncheck (unsubscribe) to news and offers from Vixly and/or Provider(s).

Go to My account > Privacy and click on Download my Vixly data to download a text file with the information stored by Vixly.

Go to My account > Privacy:

1. Click on Delete my account
2. Click on Delete account
3. For final confirmation, enter the verification code sent to your e-mail address

Warning: This will permanently delete your Vixly user account and all related data! If you have upcoming bookings, you will be asked to cancel these before deleting the account.

Bookings can be made via the following pages:

• Marketplace
• Provider page
• My packages (your prepaid sessions)

On the booking page, complete the following steps to schedule your session:

1. Select if available (subject to Provider's preferences):
   • Appointment (video, in-person, phone)
   • Language (that the Service is provided in)
   • Host (name of person providing the Service)
2. Select the preferred Date and Time for the appointment
3. Click Confirm (for paid Services with upfront payment, you will be redirected to Stripe where you enter your payment details)

Go to My account:

• Select Schedule for upcoming bookings
• Select History for past bookings

Go to My account > Schedule:

1. Select the booking in question
2. Click on Invite guests
3. Enter the e-mail addresses of up to 3 persons that you want to invite as guests

Vixly sends out an e-mail inviting the guest(s) to join the booking. Once accepted, you will receive an e-mail confirming this and the guest(s) will be able to join the video session invited to (assuming it is a video appointment).

Go to My account > Schedule:

1. Select the booking in question
2. Click on Change
3. Click on Time and select the new Date and Time

Note: Change will not be present on the booking if the provider you have made the booking with does not allow rescheduling (most providers do). Information about rescheduling is always presented before confirming a booking for a paid service.

Go to My account > Schedule:

1. Select the booking in question
2. Click on Cancel booking
3. Click on Confirm to confirm the cancellation

For bookings that are paid up front any refund is subject to the cancellation policy shown upon booking and in the booking confirmation e-mail. For package bookings, no refund will be issued upon cancellation.

The blue verified badge signifies that a provider has been approved for the marketplace, indicating they have met key eligibility criteria. The badge helps users identify trusted providers who offer services on the platform. The verification process ensures that these providers have completed the necessary steps to demonstrate their authenticity and professionalism.

Go to My account > Schedule and click on the appointment in question.

• Test audio and video before starting:

• If multiple media devices are available, click to select which camera, microphone or speaker to use
• When ready, click to start

Click on and select the tab, window or screen that you want to share.

Vixly supports multiway content sharing so that multiple persons may share screen with each other at the same time.

To mute your microphone, click on

To turn off your camera, click on

To mute your speakers, click on

To turn off your self-view video, click on